Refund & Cancellation Policy

1. Two separate charges

1. The Margin Scout subscription ($50 USD a month). You pay this to us, through Whop’s checkout.
2. Anthropic API usage. You pay this to Anthropic, on your own Anthropic account, whenever a run, plan, outline, book or quality review calls Claude with your key.

2. API usage and credits are not refundable by us

Anthropic bills you directly for API usage, including any credits you prepaid. We never receive, hold or control that money, so we cannot refund it. This applies when:

• a run comes back weak, or grades every niche a “Dud”;
• a niche or product you chose doesn’t sell;
• you don’t like a plan, an outline or a book’s writing;
• you stop a job partway, or a job fails after it has started spending.

Anthropic’s credit terms say its credits are non-refundable. Questions about API charges go to Anthropic. To help you control spending, the app shows an estimate before larger jobs and the measured cost after each one. You can also set spending limits in your Anthropic Console.

The one exception is a fault on our side. If a bug in Margin Scout made API calls you did not start or ask for, tell us within 30 days. We will investigate and, where we are at fault, compensate you up to the amount of those charges.

3. Cancelling

• Cancel from your Account page, from your Whop account (Memberships), or by emailing [support@your-domain] from your account email. It takes one step and there is no fee.
• When you cancel, renewals stop. You keep access until the end of the period you have paid for, and your data stays until you delete it or delete your account.

4. Refunds of the subscription fee

You pay the fee in advance, each month. We do not refund or credit a part-month, unused time, or a fee you paid because you are unhappy with what the AI generated. The exceptions are the cases below, the rights in sections 5 to 7, and any other right the law where you live gives you.

We will refund you when:

• you were charged twice, or charged the wrong amount;
• you were charged after you cancelled;
• Margin Scout was unavailable, or did not work in a significant way, for an extended period because of our fault. The refund is pro rata for that time;
• we close your account without a breach on your part, or shut down Margin Scout. You get the unused part of your current period back;
• you cancel because of a price or terms change to your disadvantage. You get the unused part of your current period back.

5. EU, EEA, UK and Swiss consumers: 14-day right of withdrawal

If you are a consumer in these countries, you can withdraw from your subscription within 14 days of starting it, without giving a reason.

At checkout, you ask us to start the service straight away. If you then withdraw within the 14 days, you pay only for the service up to the moment you tell us, worked out pro rata: the monthly price × days used ÷ days in the billing period. For example, if you withdraw on day 3 of a 30-day period, you pay $5 and we refund $45. We refund you within 14 days of receiving your notice, to the same payment method, with no fees.

To withdraw, use the “Withdraw from contract” function on your Account page, or send us a clear statement by email to [support@your-domain]. You can use the model form below, but you don’t have to. We will confirm by email, with the date and time we received your notice.

The right applies when you first subscribe. If you cancel and subscribe again later, the new subscription starts a new 14-day period. API charges are a separate contract between you and Anthropic and are not covered by this withdrawal (see section 2).

Model withdrawal form

To: [Legal name of your business], [Registered business address], [support@your-domain]
I hereby give notice that I withdraw from my contract for the supply of the following service: Margin Scout subscription.
Ordered on: [date]
Name: [your name]
Account email: [your email]
Date: [date]

6. Australia and New Zealand

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us, and to a refund for the unused portion or to compensation for its reduced value. You are also entitled to choose a refund or compensation for any other reasonably foreseeable loss or damage. If a failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Consumers in New Zealand have similar rights under the Consumer Guarantees Act 1993. An AI result you are disappointed with is not, on its own, a failure of the service. If you think the service wasn’t provided with reasonable care and skill, contact us.

7. United States and everywhere else

You can cancel online at any time, as described in section 3. We follow the automatic-renewal laws that apply to you, including renewal reminders and notice of price changes. If the law where you live gives you a right to a refund, that right applies in addition to this policy.

8. Chargebacks

Please contact us before you dispute a charge with your bank. We usually sort billing problems out within a few days. Disputes about API charges must go to Anthropic. Contacting us first doesn’t affect your legal rights.

9. How to ask for a refund

Email [support@your-domain] from your account email with your Whop receipt or order ID and the reason. We reply within 5 business days. Approved refunds go back to your original payment method through Whop; your bank may take 5–10 business days to show them.